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  • What materials are your products made from?
    Our products are crafted from high-quality Merino wool, cotton fillers, and other premium fabrics for optimal warmth and durability.
  • How do I care for Merino wool clothing?
    Hand wash or use a gentle cycle with cold water and mild detergent. Lay flat to dry, avoiding wringing.
  • What is your return policy?
    We offer a 30-day return policy for unused and unworn items. Contact our customer service to initiate a return.
  • How long does shipping take?
    Orders are processed within 1-2 business days and shipped within 5-7 business days. Tracking information will be provided.
  • How can I track my order?
    You will receive a tracking number via email once your order has shipped. Use this to track your order on our website or the carrier's site.
  • Can I change or cancel my order?
    Contact our customer service as soon as possible for changes or cancellations. Note that changes may not be possible once processed.
  • What are your shipping options?
    We offer standard and express shipping options. Shipping costs and delivery times are calculated at checkout based on your location.
  • What should I do if my order arrives damaged?
    Contact our customer service immediately with a description and photo of the damage. We will arrange a replacement or refund.
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